“In my last role as lead designer, my team was short-staffed and facing a significant backlog of work. The account managers were setting unrealistic deadlines, which was causing stress for my team and affecting morale.”
“As a team leader, it was my role not only to ensure my team met our deadlines but also to communicate bandwidth to other departments and keep my team motivated.”
“I set up a formal creative request process including project timeline estimates to set better expectations. I scheduled weekly meetings with account managers to discuss my team’s bandwidth and share progress updates.”
“By providing more transparency into my team’s processes and setting better expectations with the account managers, we were able to re-prioritize the design team’s to-do list and complete everything in our backlog. The following quarter, we shortened our average project timeline by two days.”
Last year, a colleague with a similar job title had to deal with a personal emergency, and I was tasked with finishing her project with just a few days remaining before the deadline.
I had to complete it in that time and hadn’t been involved in the early stages.
I asked her for a brief rundown of the work she had already done and what I still needed to do. Then, I created a plan to work overtime without putting too many responsibilities on anyone else’s plate.
I managed to finish the project on time, and the client was very happy with the end result.